Only 33% of surveyed commuters have confidence that MRT reliability will improve in the next few years

Only 33% of surveyed commuters have confidence that MRT reliability will improve in the next few years

The Independent·2017-12-12 23:10

A new study shows that only 33 per cent of respondents have confidence that MRT reliability will improve in the next few years. 32 per cent of respondents were skeptical, while the remaining 35 per cent said that they did not know what to expect.

The survey of 711 commuters, conducted by Moovit and commissioned by the Straits Times, was conducted between 30 Nov and 4 Dec. Poll results reiteratedthat public confidence has become dented following a spate of rail service disruptions inconveniencing countless commuters in recent months.

The most high-profile of these persistent service breakdowns could be the unprecedented MRT tunnel flooding incident in October and the MRT collision at Joo Koon station where 38 people were injured, just a month later. Commuters now find that they are giving themselves a wider buffer time when planning their MRT commutes to accommodate unexpected service disruptions and delays.

Singapore People Transport