Starhub accused of refusing to honour lost phone replacement plan after customer misplaces smartphone 1 day after purchase

Starhub accused of refusing to honour lost phone replacement plan after customer misplaces smartphone 1 day after purchase

The Independent·2017-12-14 11:10

24-year-old Ms Wong was disappointed to find out that Starhub will not provide her with a replacement smartphone, even though she signed up for and was immediately enrolled into Starhub’s SmartSupport service, which offers to replace your phone for a replacement fee if it goes missing.

The young woman signed up for the plan the day she bought her phone, on 7 Nov at a Starhub outlet in Woodlands. A Starhub employee convinced her to sign up for the monthly payment protection plan by informing her that she will only need to pay a replacement fee to get a new phone (without accessories like a charger and earphones) if she loses her original handset.

A quick search on Starhub’s website shows that the monthly fee for SmartSupport Basic Services are $10 while an additional $2 is charged for SmartSupport Plus Services. If you subscribe to the SmartSupport Service Plans, you can be charged anywhere between $75 and $650 to have your lost phone replaced, depending on the type of phone you have purchased.

Singapore Complaint