Within 20 hours, Razer CEO replaces stolen keyboard intended as gift for boy in Australia

Within 20 hours, Razer CEO replaces stolen keyboard intended as gift for boy in Australia

Mothership.SG·2017-12-24 16:25

If you’ve been on Twitter, you’ll know that Razer CEO Tan Min-Liang likes to engage with his customers and the public quite actively there.

You might recall, for instance, the conversation the Singaporean billionaire had earlier this year with Prime Minister Lee Hsien Loong, where he offered to develop technology to help Singapore go fully cashless:

PM Lee had casual Twitter chat with S’porean billionaire that might accelerate Smart Nation initiative

And now, Tan strikes again — mobilising his gaming equipment company to save Christmas for an Australian family whose house got burgled.

We’ll explain.

Razer keyboard gift among items stolen

According to a Dec. 22 article by Australian newspaper Manly Daily, a thief broke into a house in the northern Sydney suburb of Dee Why, New South Wales, between the night of Dec. 20 and the morning of Dec. 21 (Australian time).

The mom of the family, one Adela Courteille, said the still-unidentified burglar entered their locked underground garage by breaking through a security door, and then through theirs, and made off with work tools and a credit card, but to her, more importantly, her children’s wrapped Christmas presents.

Screenshot from Razer website

And for her 12-year-old son Callum, Courteille had bought a Razer gaming keyboard (it wasn’t made clear precisely which model she had bought for him, though). She was quoted saying:

“I can understand tools and a credit card but what is the thief going to do with a Barbie doll, a small play handbag and other tools for our daughter Chelsea?

The presents for our son Callum will be harder and more expensive to replace because they were more specific, like a Razer gaming keyboard. What got me is that they were so obviously children’s Christmas presents. That’s what hurts the most.”

Entire operation settled in under 20 hours

Tan heard of the news, and Tweeted this on Dec. 23, at 3:04pm Singapore time:

Anyone in Australia can get me in touch with the author of the article or the family? I'd like to make sure the Callum gets his @Razer keyboard for Christmas. Kids’ Christmas presents stolen https://t.co/mc6OW6S9ux

— Min-Liang Tan (@minliangtan) December 23, 2017

His minions at Razer got in touch with the family 43 minutes later:

Update: We're in touch with the family and now let's see if we can save Callum's Christmas! https://t.co/Qq77LGkpMX

— Min-Liang Tan (@minliangtan) December 23, 2017

… and sent them not only with a replacement keyboard, but an entire gaming suite as well.

Tan posted this update just 19 hours and 20 minutes after his first tweet, at 10:24am, on Sunday, Dec. 24:

When we read in the @dailytelegraph that someone had stolen Callum's @Razer keyboard for Christmas, we knew we had to act.

I'm glad to say Team Razer AU got him his keyboard……and an entire gaming suite, all in time for Christmas!

Have a Razer Christmas one and all! pic.twitter.com/oQELZ4lFeY

— Min-Liang Tan (@minliangtan) December 24, 2017

The Black Widow Chroma V2 keyboard he’s pictured holding,  would ordinarily have set his parents back by an additional S$289.90 otherwise.

And opportunistic Twitter users of course jumped into action:

Hey @dailytelegraph what if I tell you that I got my @Razer headset stolen ? Would you please mind post this? I definitely need Razer stuff 😥

— charles Fache (@georgetteface) December 24, 2017

My whole computer got stolen with all my razor gear.. Free stuff for me??

— puz 🔝 (@puzzleaccounts) December 24, 2017

While others hopped on to bug him about his company’s after sales service:

its been one week im waiting for my replacement unit to send out….pls save my Christmas too 🙁

— xinjiechew (@xinjiechew95) December 23, 2017

Nice of the newly-minted billionaire, a little over a month after on the Hong Kong Stock Exchange on Nov. 13.

Related articles:

Top image adapted from Min-Liang Tan’s Twitter page.

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