Singapore's IMDA unveils scheme to further protect telco consumers

Singapore's IMDA unveils scheme to further protect telco consumers

Ibtimes·2018-01-19 02:40

The Infocomm Media Development Authority (IMDA) has begun reaching out to the public to garner views on its proposed framework for the Telecommunication and Subscription TV Mediation-Adjudication Scheme.

In a statement, IMDA said the scheme introduces an alternative dispute resolution scheme for telecommunication and media services.

"The Scheme aims to provide an alternative avenue for consumers and small businesses to resolve disputes with telecommunication and media service providers in a fair, affordable, and effective manner while incentivising faster resolution by the service providers," IMDA said.

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