Netizens ridicule PTC survey results as it does not reflect ground sentiments
A survey conducted by the Public Transport Council (PTC) has shown that customer satisfaction with public transport is at the highest level it’s ever been in nine years. But given the recent breakdowns and flooding in October last year, a positive rise in commuter satisfaction rings a little hollow.
On Monday, February 5, the PTC released the results of a survey conducted last year, wherein people who responded to the survey also gave public transport 7.6 out of 10, which is higher than the previous score of 7.2 in 2015, in terms of mean satisfaction score.
As for MRT services’ satisfaction, PTC’s survey showed a core of 96 percent, while in 2015 it was 93.2 percent. Mean satisfaction with the MRT went up from 7.3 to 7.6. The improvement in scores can reportedly be attributed to improved services with regards to waiting and travel time, as well as comfort.
Singapore Transport Statistics MRT
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