NETS service disruption on 2 Feb due to ‘human error’ during maintenance

NETS service disruption on 2 Feb due to ‘human error’ during maintenance

Yahoo Singapore·2018-02-14 04:50

The disruption of Network for Electronic Transfers (NETS) services on 2 February 2018 was caused by “an inadvertent human error during system maintenance”, the e-payment provider said in a statement on Tuesday (13 February).

NETS said its investigation into the cause of the incident revealed that the error led to disruption of the NETS EFTPOS connection to participating banks. During the disruption, NETS services were unavailable for an hour from 2pm to 3pm.

“The incident was not due to any systemic risk or security issues. Nonetheless, such an error should not have occurred,” NETS said.

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