Commuter satisfaction with public transport dips following MRT incidents: PTC survey

Commuter satisfaction with public transport dips following MRT incidents: PTC survey

Yahoo Singapore·2018-02-14 03:15

The level of commuter satisfaction with Singapore’s public transport services dipped in 2017 following a number of major rail disruptions that led to greater dissatisfaction with MRT services.

Overall, commuters’ satisfaction levels dipped to 94.5 per cent in 2017 as compared with 96.4 per cent in 2016, while satisfaction levels for MRT services fell to 91.8 per cent in 2017 from 96 per cent the year before.

These figures were taken from the Public Transport Council’s (PTC) annual Public Transport Customer Satisfaction Survey (PTCSS), the results of which were released on Tuesday (13 February).

The PTC report noted that the decrease in mean satisfaction score for MRT services – the first drop after three years of improvement – was largely driven by lower scores in the areas of reliability, waiting time, comfort, travel time and service information.

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Singapore Transport Statistics MRT