Consumer satisfaction up for taxi, private hire car services: Public Transport Council

Consumer satisfaction up for taxi, private hire car services: Public Transport Council

Yahoo Singapore·2018-02-24 03:10

Commuters said they were more satisfied with taxi and private hire car services last year, said the Public Transport Council (PTC) on Friday (23 February).

Results of a survey conducted by the PTC showed that 98.6 per cent of respondents rated six and above out of 10 for taxi and private hire car services. Respondents were also more satisfied with the service quality of the service providers, recording a mean score of 8.1 out of 10, an increase from 7.7 in the previous year.

Taxi services registered an “encouraging” 4.1-percentage point improvement, with the percentage of satisfied users improving from 94.4 per cent in 2016 to 98.5 per cent in 2017, said the PTC. The satisfaction mean score also went up to 7.9 from 7.5. “This reflects the continuous efforts by the taxi industry to respond to market changes,” said the PTC.

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