$14 ride costs $42? Grab prices surge even after technical glitch causes GrabPay credits to disappear from customer’s accounts

$14 ride costs $42? Grab prices surge even after technical glitch causes GrabPay credits to disappear from customer’s accounts

The Independent·2018-03-01 19:50

Both Grab customers and drivers were affected by a technical issue on the ride-hailing mobile application this morning, after a glitch caused GrabPay credits in the GrabPay mobile wallet payment system to disappear from customer’s accounts.

Interestingly, prices continued to surge on the app even despite the glitch. As the Downtown Line was also hit by a signal fault, causing delays during the morning peak hours, some netizens questioned whether the company is capitalising on the opportunity to hike fares.

Netizens were frustrated and alarmed by the glitch. Facebook user Marr Sakiynah R Giri wrote, “Hello grab! I already put money in my credits last night and now i can’t get to work!” Another Facebook user noted that ride prices had surged to “unusually high” figures and asked: “My wallet credits are all gone! Is this supposed to be normal? S$42 instead of the usual S$14. Is Grab capitalising on such an opportunity?”

Singapore Transport Grab Technology