It seems like artificial intelligence--AI--is all anyone can talk about nowadays, and not always in the most positive ways. It's going to take over our jobs, it's going to take over our planet--and maybe one day the universe.

The good news is that not all is doom and gloom when it comes to AI. As many people are beginning to realize, AI is great at improving and perfecting business operations, delivering better outcomes in the process. This is the case when it comes to helping small and medium-sized businesses provide better customer service and customer support.