The power of social media to amplify grievances has once again come to the forefront as a man shares his ordeal with Anytime Fitness Bugis on TikTok. The individual, named Alan, alleged that he was unjustly charged $60 by the fitness outlet for an incident involving another person entering the gym behind him. In a video posted on the platform, Alan expressed his frustration and disbelief over the incident, prompting discussions about fairness and accountability.

Unfair Charges

The controversy arose when Alan visited the Anytime Fitness Bugis outlet. On the fateful day, he entered the gym, inadvertently leaving the door open behind him. This action allowed another individual to enter the premises without scanning her key fob, raising concerns of unauthorized entry or “tailgating.” Anytime Fitness took a strict stance on the matter, considering Alan responsible for the unidentified person’s entry due to his failure to ensure the door was closed behind him.

$60

The man posted a video on Tiktok explaining that he was unfairly charged $60 by Anytime Fitness Bugis outlet for “allowing” someone to tailgate him into the gym.

They take it that he is a “security officer” who needs to ensure that no one follows him.

Video of incident (Video will be played automatically after the page has loaded):

Screenshots of a WhatsApp conversation between Alan and Anytime Fitness management shed light on the situation. In the exchange, Anytime Fitness communicated its perspective to Alan, outlining the incident and its consequences. The fitness center stated that it regarded Alan as a “security officer” who was expected to ensure no one followed him into the gym. The management informed Alan that a tailgating fee of $60 would be levied if he couldn’t verify the person’s membership status.

Alan’s response reflected his shock and disbelief at the severity of the penalty. He found it unreasonable to expect him to ensure the door was closed promptly, especially considering the dynamics of entering a gym. He highlighted that the individual was already in the process of taking out her key fob when he entered, implying that she intended to scan it and gain entry. Alan questioned the fairness of being tasked with the responsibility to physically close the door on another person and potentially confront them about scanning their fob.

The WhatsApp conversation further illustrated Alan’s frustration. He pointed out the availability of CCTV cameras within the gym, suggesting that Anytime Fitness should be able to identify the individual who entered without proper authorization. This prompted Alan to question the logic of charging him $60 for an incident that seemed to be a result of the gym’s security oversight rather than his own.

The incident has ignited discussions about customer experience, accountability, and fairness in service industries. While establishments have a responsibility to ensure the safety and security of their premises, customers also expect reasonable treatment and solutions in cases where circumstances are beyond their control.