AS artificial intelligence (AI) becomes capable of carrying out more complex work, the role of people does not disappear. It changes. Repetitive tasks and parts of execution can increasingly be handled by intelligent agents, but deciding what should be done, why it matters and who remains accountable still requires human judgement.

For chief executive officers (CEO), chief information officers (CIO) and public-sector leaders, this is the real management challenge of the agentic AI era.