GEORGE TOWN: A gold buyer extended a helping hand to a struggling mother after receiving a parcel containing a small fragment of a gold chain and a handwritten note pleading for assistance.

The woman had posted the gold to Muhammad Amirulfaiz Mohd Nasir's second-hand gold shop via a courier service, explaining that she could not afford the travel costs.

Inside the package was a torn gold chain weighing just 0.34 grams, along with a note that read:

"With this small piece of gold, I hope we can survive, my children and I. Hopefully, it can be sold. Amin Ya Rabbal Alamin."

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She had earlier contacted Amirulfaiz after obtaining his number from an acquaintance known as "Bonda." In her messages, she enquired about selling damaged gold and shared photographs of the chain.

In a WhatsApp message, the woman explained that she had only RM10 and could not make the journey herself. Her husband, she added, was away working as a security guard.

Amirulfaiz, 33, confirmed that he received the parcel via one of his staff members, who verified that the item was authentic and valued at around RM136 based on current market prices.

"I wasn't at the shop when the parcel arrived, but my staff informed me about it and the note. After reading it, I asked them to check and weigh the chain," he said when contacted.

Touched by the woman's situation and the heartfelt note, he decided to pay her RM250 — nearly twice the gold's value —and also contributed additional funds so she could buy groceries and a cake for her child's birthday.

He later transferred the full amount to her husband's bank account.