CPF Board begins use of sole phone number for all outbound calls to combat scams

All calls made by the CPF Board have been from the number 6227-1188 since the end of April. ST PHOTO: NG SOR LUAN

Sarah Koh

UPDATED May 20, 2025, 10:55 AM

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SINGAPORE - In an effort to combat impersonation scams of government officials, the CPF Board has started using a single phone number for all outbound calls.

All calls made by the agency have been from the number 6227-1188 since the end of April, said a statement from the board on May 20 .

“This consolidation to a single number aims to help members easily verify the authenticity of calls from the CPF Board,” said the statement.

The number is listed on the agency’s website, and whitelisted in the ScamShield application.

“This move builds upon CPF Board’s earlier efforts in December 2024, where outbound calls were streamlined to two dedicated numbers (6227-1188 and 6202-3388) to enhance security,” CPF Board said.

Those who missed a call from CPF Board will receive a gov.sg SMS or an e-mail from an address that ends with @cpf.gov.sg, or @e.cpf.gov.sg with callback details.

The agency also said that starting from May 2025 , CPF members making an online nomination must perform enhanced authentication with biometrics, as an additional safeguard.

“The CPF Board will continue to collaborate with banks and other Government agencies to monitor the evolving scams landscape, and review our safeguards to strike a good balance between convenience and security,” said the statement.

It added it would never ask members of the public to transfer money, disclose bank log-in details, or install mobile apps from unofficial app stores over a phone call.

CPF members who suspect that they have been scammed should freeze their bank accounts, reset their Singpass password, activate the CPF Withdrawal Lock to disable online withdrawals immediately, and inform the police and CPF Board.

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