Capgemini India plans to hire between 40,000 and 45,000 employees in 2025, according to CEO Ashwin Yardi.

About 35% to 40% of the new hires will be lateral positions.

Recruitment is already underway, with a focus on training new hires in AI. Capgemini is also partnering with over 50 colleges in India to support this hiring push.

This comes as other major IT firms take different approaches.

TCS recently announced plans to cut over 12,000 jobs globally, while Infosys will hire about 20,000 college graduates this year.

Capgemini also announced a US$3.3 billion acquisition of BPO firm WNS.

The company reported a 15% year-on-year drop in first-half operating profit to €976 million (US$1.1 billion) and narrowed its full-year revenue growth forecast to between -1% and +1%.

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🔗 Source: The Economic Times

🧠 Food for thought

1️⃣ IT sector shows divergent workforce strategies amid AI transformation

While Capgemini plans aggressive hiring, the broader IT sector reveals differing approaches to workforce management in 2025.

TCS recently announced layoffs of over 12,000 employees, about 2% of its global workforce, citing skill mismatches as AI reshapes required capabilities 1. This contrasts with expansion plans at both Capgemini and Infosys, which announced hiring 20,000 fresh graduates this year 2.

The combined headcount of India’s top four IT companies—TCS, Infosys, Wipro, and HCLTech—declined by over 42,000 employees in the past two years, with Wipro facing the largest cuts of 25,200 positions 3.

This divergence indicates companies are adopting different strategies regarding AI’s impact. While some view workforce transformation as requiring cuts and reshuffling, others see AI as creating new opportunities that demand expanded teams.

2️⃣ AI drives both productivity gains and workforce disruption in outsourcing

Capgemini’s focus on AI-ready talent comes as artificial intelligence transforms the outsourcing landscape with measurable impact.

BPO operations using AI tools report productivity increases of up to 40% for repetitive tasks, while AI chatbots achieve 80% resolution rates for customer inquiries 4. Predictive analytics can cut operational costs by 30% through better staffing optimization 5.

However, this efficiency comes with disruption. The global BPO market, projected to reach $525 billion by 2030, faces significant changes as AI enables companies to bring previously outsourced work back in-house 6.

This explains both Capgemini’s aggressive hiring strategy and analyst concerns about their $3.3 billion WNS acquisition. Companies focusing on AI-enhanced human workers need larger, skilled teams to deliver sophisticated services that justify continued outsourcing relationships, while basic tasks increasingly become automated.

Recent Capgemini developments

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