Dear Editor,

I hope this email finds you well. I am writing to you regarding your recent article Customer Suspects GetIt By ChangiRecommends Could Be Scam After Undelivered Whisky Order

First and foremost, I recognise that Get It is not perfect and has plenty of room for improvement. For that, I am sincerely apologetic to Tom for what he had to go through, as I feel that customers deserve smooth and seamless transactions and all companies should strive their best to achieve it. In fact, even before Tom’s case, Get It had recently begun exploring ways to finetune its processes to cope with increasing orders as we approach the festive holidays.