A netizen shared how her father uses car rental to drive Grab and Gojek, and he was recently involved in a car accident where the passenger suffered a small injury.

The Grab/Gojek customer agreed not to claim from them after going to a clinic for the small injury, but they later received a charge of $3,500 from the car rental company 7 months later for insurance claim.

The netizen then asked the car rental company for a copy of the insurance claim but the car rental company refused and wanted her to physically come down and take a look.

Here is what she said

My dad is charged 3.5k from insurance claims, need advice

A little bit of context of how this whole situation happened last year..

My dad is a private car hirer driver meaning he drives grab/gojek and so. He rents this car from car rental Company A and he was involved in an accident last year around November.

At that time, he was carrying a passenger in his rental car when he brushed and scratched another car, he braked and stopped in time but the passenger in his car had a small injury to the neck..

Days later, we got the passenger to call back to us as Grab would not give out numbers of others due to PDPA reasons, we checked that the passenger is well and that she had seen a clinic.

She agreed not to file insurance claims as the injury was minor and she understands my dad has to pay quite a hefty amount to the car rental company if she were to report it.

Yesterday my dad mounted a curb while driving causing the bumper and tire to go damaged, he paid a total of $1500 for that.

Suddenly, the car rental company which is known as Company A told my dad that there were insurance claims coming from the insurance company and that he has to pay an excess of $3500 from the incident that happened with the passenger, where can my dad find money when he lost so much during the pandemic???

And I told them that we already agreed with the passenger not to claim and she acknowledged it, how come 7 months later then bring up this issue, and the claim for insurance, it’s so late.

I asked the car rental company to scan a copy of the so-called “insurance claim” but they refused and want me to go down and take a look physically. I am suspecting a bit of foul play in this, we lost the number of the passenger and we cannot contact her to ask why she filed an insurance claim.