I am writing to share my recent experience with a credit card fraud case and to raise broader concerns about consumer protection in such situations.

Recently, my wife discovered a fraudulent transaction of more than US$3,000 (S$3,800) on her credit card. The transaction occurred at midnight, and she reported it to the bank promptly the next morning on noticing it. She did not authorise the transaction and did not approve any OTP request related to it.