MRT fare glitch – My MRT fare total for the month of Aug came out to be drastically more than the previous months.

Below is my situation:

I travel from station A – change at station B – alight at station C = $1.51 x 2 = $3.02 (round trip)

In the month of Aug for one specific week I noticed that I am charged $3.71 + $2.20 (this happened for 3 consecutive days in a week). I also noticed that I am charged $3.71 for some random days as well.

For rest of the Aug it’s the usual $3.02

My question is – Is this a glitch from Apple Pay, SMRT, or my CC? and whom should I contact to fix this?

Additional info – I alternate between a CC and apple pay to pay for my fare. I take the same exact route every time.

Netizens’ comments

Did you use the same payment method for entry and exit? If you enter with apple pay and exit by tapping the physical card you’ll be charge 2 single trips.Source: learnt this the hard way..

I thought this issue came up in the news recently. Now there are posters pasted on the bus exit doors to inform ppl to tap out using the same mode when they tap in.

shoot, I don’t always use the same payment method. If I am too lazy to reach my wallet I’ll just use apple pay

Do you tap in with CC, and tap out with Apple Pay? The system doesn’t recognize it as the same trip.

iirc, you need to use the same payment mode within a single transport tripe.g if you tap in with your apple pay, you will need to use back apple pay to tap out. you cannot use apple pay to tap in and cc to tap out, even if they are the same card. if you do so they will be reflected as a separate tripthere’s been some info about this pasted on the bus doors. wish it was more widely known though.