BlackNgreen, a telecom solutions provider, has unveiled EVA, a new voice-first AI customer experience product, after investing 40 crore rupees in its development.

The company said EVA supports over 95 languages and can integrate with various enterprise platforms.

BlackNgreen claims EVA includes features for customer care, voice-based information queries, personal call management, virtual reception, and AI-driven sales support.

EVA was developed entirely in India and aims to serve sectors such as banking and financial services, consumer goods, and telecom.

Founded in 2010, blackNgreen works with more than 100 mobile operators across Asia, the Middle East, Africa, and South America.

The company employs over 200 staff, including an R&D team in India.

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🔗 Source: blackNgreen

🧠 Food for thought

Implications, context, and why it matters.

Telecom VAS companies pivoting to AI face fundamental business model transformation

blackNgreen’s ₹40 crore investment in AI represents a shift from its original mobile value-added services (VAS) business model established in 20111. The company previously built success through subscription-based services like Magic Voice, which achieved over 200 million subscriptions globally and operated on revenue-sharing models with telecom partners12. EVA’s five distinct AI avatars target enterprise customers rather than individual mobile subscribers, marking a departure from their consumer-focused VAS approach that generated ₹400 crore in revenue for telecom operators3. This transformation requires different sales cycles, customer acquisition strategies, and technical capabilities compared to their traditional VAS products that could be deployed across basic handsets in emerging markets2.

Established telecom operator relationships provide strategic distribution advantage for AI products

blackNgreen’s existing partnerships with 98 telecom operators across 90+ countries, serving 290 million mobile users, creates a potential distribution network for their AI customer experience solutions1. The company’s decade-long relationships with major operator groups like Digicel (18 operators) demonstrate ability to scale products across multiple markets and regulatory environments3. Their established revenue-sharing model with telecom partners, where blackNgreen manages all service deployment overheads, could potentially be adapted for AI product distribution to enterprise customers through operator channels2. However, the shift from consumer VAS to enterprise AI solutions may require building entirely new sales channels, as telecom operators typically focus on consumer services rather than B2B AI customer experience platforms. ……