Why or how is our causeway border still so congested after so many years of friendly relations with Malaysia?QuestionLike yes, I know, peak hour is peak hour, no matter how you mitigate, sure will have long queue….

My beef is that why Malaysia don’t just turn their checkpoint into automatic gates for us Singaporeans.

I sorta know the partial answer, it’s because there isn’t anything pushing them for them to do so, need to spend money etc.

But it’s going to be a net benefit for both nations, its just going to save everyone time when they don’t have to deal with the fickle minded customs officer.

Netizens’ comments

12 counters and only 4 manned plus so slow. No prizes for guessing which side.

You want the truth? Malaysian customs inefficient.

It’s not just Malaysia tho? I mean, the Malaysian side is usually worse, but I’ve spent >30 min in queue on the Singapore side both leaving and returning to SG at both Tuas and Woodlands.

That’s honestly nth compared to the Malaysia side. I don’t know if it’s unwillingness to spend more resources or what, but it’s just so slow and they never seem to operate at full capacity as well.Just last week I went – on a busy Saturday night, there were only 5 immigration officers clearing for hundreds (maybe even thousands) of Singaporeans that night, at the rate of like 1 person cleared every 2 mins on average.

What would be the motivation for the Malaysian side to be efficient? While there is no denying that Malaysians love their country, taking pride in it is a wholly different manner.