Salesforce Inc. plans to raise prices for its major product lines starting in August 2025.

The price increase will average 6%, according to a company statement released on June 17, 2025.

The workplace communications tool Slack will also see a price increase.

This marks the first adjustment by Salesforce since 2023, following a seven-year period without changes to list prices.

The decision comes as software companies, including Salesforce, adapt to new pricing models due to the integration of AI.

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🔗 Source: Bloomberg

🧠 Food for thought

1️⃣ SaaS industry embraces AI as catalyst for price adjustments

Salesforce’s 6% increase is part of a broader trend where SaaS companies are revising pricing strategies as they integrate AI capabilities.

Data shows that 73% of SaaS vendors have increased prices since 2022, with an average increase of 12.8%, despite AI theoretically creating operational efficiencies1.

Adobe provides an example, recently rebranding its Creative Cloud All Apps plan to Creative Cloud Pro with price increases between $10-15 monthly (up to $120 annually), tied to enhanced AI features2.

This suggests that major software providers are positioning AI as a premium feature that justifies higher price points.

Enterprise customers of Adobe will see price increases of approximately 7-8% in their upcoming renewal cycles, similar to Salesforce’s 6% adjustment, indicating a consistent pricing approach across the industry3.

2️⃣ AI disrupts traditional SaaS pricing models

The integration of AI is changing how software is priced, with a shift from seat-based subscriptions toward usage-based and value-based models.

The unpredictability of AI usage makes traditional fixed pricing less sustainable, driving companies like Salesforce to implement more flexible frameworks that can account for varying levels of AI utilization4.

Adobe has implemented a credit-based system for AI features, where users receive monthly allocations of “generative credits” for AI tools, representing how consumption-based elements are being incorporated into pricing5.

Many vendors are finding that hybrid models, combining subscription fees with usage components, better align with how AI delivers value while protecting revenue streams during customer adoption phases6.

Salesforce’s move to allow customers to “reallocate spending from traditional software subscriptions to AI tools” reflects this transition toward more flexible pricing structures.

Recent Salesforce developments

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