Scaling customer experiences with data and AI

Scaling customer experiences with data and AI

MIT Technology Review·2024-04-02 07:00

In partnership withNICE

Today, interactions matter more than ever. According to data compiled by NICE, once a consumer makes a buying decision for a product or service, 80% of their decision to keep doing business with that brand hinges on the quality of their customer service experience, according to NICE research. Enter AI.

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