In a transformative exploration of customer engagement, the event, “The Future of Customer Experience: Journeying into Conversational, Personalized, and AI-Driven Engagements,” organised by Vonage in partnership with e27, gathered industry leaders at the Pullman Jakarta, Thamrin on February 29. This exclusive event provided a unique platform for thought leadership, insightful discussions, and practical demonstrations aimed at shaping the trajectory of customer interactions.