Automation is evolving, and AI agents represent the next big leap. However, building a product that truly resonates with users is still an unproven and challenging process.

In a recent episode of the Startup Project podcast, I had the opportunity to dive into this topic with Jacob Bank, Founder and CEO of Relay.App. Our discussion shed light on the intricate product development journey of an AI agent-building platform. Here are some key takeaways for product managers, engineers, and entrepreneurs looking to build AI-first automation products.