Motorists in Singapore who have inquiries about Malaysia’s Vehicle Entry Permit (VEP) must make an appointment before they can visit the newly opened information counter in Woodlands.

Mr Ng Poh Heng, the acting manager of Singapore firm MY VEP, which operates the information counter here, told The Straits Times that the move to stop walk-ins was in response to the large crowds that have flocked to the third floor of 186 Woodlands Industrial Park E5 seeking help with their VEP applications.