I, 32 F work at a doctors office- a family practice to be specific.

For privacy reasons, I will be changing the name of those involved.

To give a little context to help better understand, a father and his daughters are the physicians and his wife/her mom is the manager. We’re going to call the dad, Dr. A, the daughter Dr.E and the mother/wife Karen

If you work or have worked in customer service or in the health care system you know there are amazing customers/patients and there are lousy ones who set out to make everyone around them miserable because they think that everything that has gone wrong in their life your fault or something.

Let’s call this creep, Keith. And everything f’d up he’s said:

Keith decided he wanted to obtain a service we offer. Right off the bat, Keith was extremely rude to me as well as my colleague who works with me up at the front desk.

He made snark comments, mumbled under his breath and was extremely impatient. After the visit with Dr. E, Keith comes out so myself or my colleague can check him out. As he’s standing there being checked out, he proceeds to make misogynistic comments about Dr.E.

He calls the office regarding an item that was sent over to the pharmacy. In the process of our staff helping him, he loses his temper so he proceeded to yell at her over the phone and verbally abuse her, saying “why don’t you let me talk- this is probably why you don’t have a boyfriend”.

She reported it to Karen but it was completely dismissed. It was also one of the reasons why she quit.

All of this happened over a short span of Keith being a patient of ours. He would frequently call the office and yell at us, be completely rude and volatile for no reason

Fast forward something must have happened again because word got around the office at Karen was going to “fire” the patient from the clinic. Sure enough, he had a letter mailed to him letting him know he was no longer going to be a patient with us. THANK GOD! Right? — WRONG!

Before I get ahead of myself; after the letter was mailed, Karen brought it up during our meeting. Basically, she said we sent a letter out blah blah and that he just wasn’t a good fit for the practice given everything that happened. I couldn’t have been happier to wash my hands of this garbage of a human. So I thought…

Here is why I no longer feel safe at work, I feel betrayed and I feel like our safety and mental health are not a priority for Karen.

As I’m prepping for the next day, I look on the schedule and low and behold who do I see scheduled… Keith but he’s no longer on Dr. E’s schedule, he’s on Dr.A’s schedule. WHY! Karen says she decided to keep him on as a patient but will not come in while we are here. What the actual F!

I feel like Karen’s priorities are about money and not about the safety and mental health of her staff.

So am I wrong for feeling like my job is no longer a safe place?