IKEA to focus on remote interior design, AI customer assistance

IKEA to focus on remote interior design, AI customer assistance

Malaysia Sun-Business·2023-06-17 05:03

Swedish furniture giant IKEA said it is training call centre workers to become interior design advisers, enabling them to offer more home improvement services

Meanwhile, run-of-the-mill customer queries will be sent to an artificial intelligence (AI) bot, known as "Billie"

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