We all love a good hotpot meal, but let’s face it—Haidilao goes above and beyond with its exceptional service culture. They never fail to impress customers with their “ke mu san” dance, free manicures, face-changing acts, and karaoke performances. Is it all just a marketing gimmick, or is there something genuinely special behind it?Get S$20 when you sign up for Revolut using this link: https://get.revolut.com/z4lF/ogs. Promotion is valid until 31 December 2024. T&C apply.══ Content ══0:00 Introduction0:53 Hold-up, what’s that with the uniform?1:12 Haidilao STRICT code of conduct2:38 How do Haidilao prepare for celebrations?5:19 Learning the Bian Lian (Face-changing) performance5:46 Wei An’s journey from TEACHER to SERVICE CREW 6:47 Wendy HITS a customer with her hand pulled noodle-dance?!10:25 Can Wendy make up for her mistakes?12:07 Dealing with the guilt of poor customer service13:47 What it means to work as a F&B staff Host, Director & Producer: Wendy Makundi - https://www.instagram.com/ohheyitswendyCrew:Elisa Lioe - https://www.instagram.com/eli.oe/Lou Zu Hao - https://www.instagram.com/louzuhao/Claire Chew - https://www.instagram.com/clairectnJoelle Ngoi - https://www.instagram.com/joleipoGoh Pei Fang - https://www.instagram.com/pfdolalaEditor:Lou Zu Hao - https://www.instagram.com/louzuhao/Samantha Peng - https://www.instagram.com/sampenggLoh Soon Heng - https://www.instagram.com/lemint_SUBSCRIBE TO US:https://bit.ly/OGSYouTubeJoin our channel's YouTube Memberships and support OGS' videos:https://bit.ly/OGSytmemFind #OGS everywhere!Facebook: https://fb.com/ourgrandfatherstory/Instagram: https://instagram.com/ourgrandfatherstory/TikTok: https://www.tiktok.com/@ourgrandfatherstoryFor media pitches, events and invites: press@ourgrandfatherstory.comFor business enquiries: limkopi@ourgrandfatherstory.com