Young, old, families, unaccompanied minors, elite status holders, it didn’t seem to matter.

No one got a break when the CrowdStrike software outage upended global air travel in July, triggering flight delays and cancellations on multiple carriers that stranded thousands of travelers around the world for days.

In the weeks after the outage, we asked affected readers to share their experiences during the incident and more than 230 of them responded, almost unanimously telling us that the airlines failed at every point of travel, for every kind of traveler.